Ordering assistance from our dedicated customer support team. If you need any assistance at all, please feel free to reach out to us. We are all ears and keyboards!
Common purchase queries answered
Orders and Shipping
You order is freshly prepared and delivered on your chosen delivery date. The earliest you can receive your order is our “next day service” if you place your order the day before and before 1pm. This is to give us time to prepare it as many of our items are slow cooked for hours.
Very simply, you can create an account at checkout when you complete your details. You can then login next time and place a repeat order or view and track orders.
You can enter a different address for shipping at checkout.
We provide you with a DPD tracking number via email when you order is dispatched. You simply click on the link or download the DPD app and you can track your order effectively. You can also suggest a safe place for contactless delivery.
Your credit card information is securely encrypted and never visible to us. You can choose to save a payment method on your account so that you can order again quickly if needed. It is not mandatory and only beneficial if planning on making regular orders.
Anywhere in mainland UK excluding the Scottish highlands. Please visit our deliver areas page for more details.
Ideally yes, as we pack as efficiently as possible to reduce any excess waste and rubbish for you. If you have placed a large order then we can send your order in a number of consignments but they would always arrived together as one order.
If you need to swap an item
Returns and Exchanges
With the nature of us sending you fresh perishable food, we do not accept returns. If you are unhappy with the item for whatever reason, please always reach out to us and we will do our best to help.
On the rare occassion you receive the wrong item you can simply let us know and we will refund you back and would never charge you for what you did not order.
If your order arrives damaged in transit. Simply, take a picture of it and send us and we will do all we can to make sure you get the full experience you have paid for. Where we do not have a sufficient window of time to replace the order for you purpose then we are always happy to refund it for you. We packed the goods very tightly and DPD are fully informed that there is food inside so there should be minimal risk.
Simply, email or call us. We are all ears and keyboards! whichever is easier for you. You an also message us via the contact us page or via any social media channels you follow us on.
Don’t worry at all. If you realize early enough we will do our best to make sure it is amended. If it has already been dispatched and you have made an error, still please reach out. We will always do our best to get it resolved.
Yes, but please let us know as early as possible. We hate to see food be wasted so if you are aware of any changes or cancellations then early is always best. Also, if you want to add items to your order after you have placed it, just reach out to us and we will assist.
We will never be sold out of an item as we prep food based on orders we have and it is all made from scratch. If ever there was an item not shown it can only be that we are waiting for fresh produce to arrive and our delivery is running late. We have a great local supplier network so this rarely happens.